QCan I deposit using NXT any time?
A

NXT is available 24/7, so you can trade anytime, day or night, whenever it suits you.

QWhat are NXT's support hours
A

NXT support is available 24/7 via WhatsApp. Email support is available during business hours.

QHow do I create a NXT account?
A

Download the NXT app, enter your mobile number in international format, set a password, and complete the registration steps.

QHow do I log in to my NXT account?
A

Open the app, enter your registered mobile number and password, then tap Login.

QWhat phone number format should I use to log in?
A

Use your number in international format, for example +250 or +27.

QI forgot my password, how can I reset it?
A

Tap Forgot your password on the login screen and follow the reset instructions.

QHow long does password reset take?
A

Password reset is usually instant once you complete the steps.

QWhy can't I log in even with the correct password?
A

Ensure your phone number format is correct and your internet connection is stable. If the issue continues, reset your password.

QIs my account locked after multiple failed login attempts?
A

For security reasons, repeated failed attempts may temporarily restrict access.

QCan I use NXT on more than one device?
A

Yes, but you must log in using your registered phone number and password.

QCan I change my registered phone number?
A

Currently, your phone number is your account identifier. Contact support for assistance.

QWhat should I do if I think my account was compromised?
A

Change your password immediately and contact NXT support.

QWhat does my NXT balance represent?
A

It shows the total value of funds available in your NXT account.

QWhy is my balance shown in local currency?
A

NXT automatically displays your balance in your local currency for easier understanding.

QCan I view my balance in NXT only?
A

Your balance is primarily displayed in local currency, with NXT value used during transactions.

QWhy does my balance look different from my last transaction?
A

Exchange rates or pending transactions may affect how the balance appears.

QHow do I check my full transaction history?
A

Tap Transaction History on the dashboard.

QHow often does my balance update?
A

Your balance updates automatically once transactions are confirmed.

QWhat does a pending transaction mean?
A

It means the transaction is still being processed by the payment provider or network.

QWhy is my balance not updating?
A

The transaction may still be processing. Check again after a few minutes.

QCan I hide my balance on the home screen?
A

Yes, By Clicking the visibility Icon on the right side of the Balance

QWhat should I do if my balance looks incorrect?
A

Review your transaction history and contact support if the issue persists.

QHow do I deposit money into my NXT account?
A

Tap Deposit, choose a payment method, enter the amount, and follow the payment steps.

QWhat deposit methods are supported?
A

Supported methods depend on your location and available providers.

QIs there a minimum deposit amount?
A

Minimum amounts depend on the selected payment provider.

QIs there a maximum deposit limit?
A

Yes, limits may apply based on provider rules.

QAre there fees when depositing money?
A

Fees, if any, are determined by the payment provider.

QHow long does a deposit usually take?
A

Most deposits are completed within minutes.

QWhy is my deposit still pending?
A

The payment provider may still be confirming the transaction.

QMy money was deducted but my NXT balance didn't update, what should I do?
A

Wait a few minutes, then contact support if it doesn't update.

QCan I cancel a deposit after confirming?
A

No, deposits cannot be cancelled once initiated.

QWhat happens if I enter the wrong deposit amount?
A

The amount entered is what will be processed; it cannot be changed after confirmation.

QCan I deposit using someone else's phone number?
A

Deposits should be made using payment methods linked to your account.

QWhy did my deposit fail?
A

Possible reasons include insufficient funds or provider issues.

QWhat should I do if my payment provider times out?
A

Check your balance and retry if the deposit did not go through.

QCan I see my deposit history?
A

Yes, in the Transaction History section.

QWho do I contact if my deposit doesn't go through?
A

Contact NXT support via email or WhatsApp.

QHow do I withdraw money from NXT?
A

Tap Withdraw, choose a method, enter the amount, and confirm.

QCan I withdraw to mobile money?
A

Yes, if mobile money is supported in your region.

QCan I withdraw to my bank account?
A

Yes, by entering your bank details.

QHow long does a withdrawal take?
A

Withdrawals usually arrive within minutes.

QIs there a withdrawal fee?
A

Fees may apply depending on the provider.

QIs there a minimum withdrawal amount?
A

Minimum limits depend on the provider.

QCan I cancel a withdrawal after confirming?
A

No, withdrawals cannot be cancelled or refunded.

QWhat happens if I enter wrong bank details?
A

Funds may fail or be sent incorrectly. Always double-check details.

QWhy hasn't my withdrawal arrived yet?
A

Processing time depends on the provider. Check again shortly.

QCan a withdrawal be reversed?
A

No, withdrawals are final.

QWhat should I do if I withdraw to the wrong account?
A

Contact the receiving party directly; NXT cannot reverse withdrawals.

QWhy was my withdrawal rejected?
A

This may be due to incorrect details or provider restrictions.

QCan I withdraw my full balance?
A

Yes, as long as it meets minimum limits.

QCan I see my withdrawal history?
A

Yes, under Transaction History.

QWho do I contact if my withdrawal fails?
A

Contact NXT support.

QHow do I receive money from an international merchant?
A

Select Ethereum as payout, then share your NXT wallet address or QR code.

QWhere can I find my NXT wallet address?
A

In the Get Paid section of the app.

QHow do I copy my wallet address?
A

Tap the copy icon next to your address.

QHow do I use the QR code to get paid?
A

Let the merchant scan your QR code.

QWhy does the merchant need to select Ethereum?
A

NXT operates on Ethereum for global payments.

QDo I need crypto knowledge to receive payments?
A

No, NXT handles everything automatically.

QHow long does a merchant payout take?
A

Once confirmed, your balance updates instantly.

QWhat should I do if the merchant sent funds to the wrong address?
A

Unfortunately, the transaction cannot be reversed.

QWhy hasn't my balance updated after a merchant payout?
A

The merchant may not have completed the payout yet.

QCan merchant payments be reversed?
A

No, blockchain payments are final.

QHow do I pay a merchant using NXT?
A

Select Ethereum at checkout, scan or paste the address, enter amount, and confirm.

QWhy do I need to select Ethereum when paying?
A

It's the network NXT uses for global payments.

QHow do I scan a merchant's QR code?
A

Use the scan option in the Make Payment feature.

QWhat happens if the merchant address is invalid?
A

NXT will block the transaction.

QHow do I know my payment was successful?
A

You'll receive an in-app confirmation.

QWhat should I do if a payment fails?
A

Retry or confirm the merchant address.

QCan I cancel a payment after confirming?
A

No, payments cannot be cancelled.

QWhat happens if I send money to the wrong merchant?
A

Payments cannot be reversed.

QWhy is my payment pending?
A

The network may still be processing it.

QCan I get a refund for a merchant payment?
A

Refunds depend on the merchant, not NXT.

QHow do I add friends on NXT?
A

Tap Add New Contact and select friends from your contacts.

QWhy does NXT need access to my contacts?
A

To help you find and invite friends easily.

QHow do I invite someone who doesn't use NXT?
A

Send them an invite via WhatsApp, SMS, or Telegram.

QWhat happens if my friend already has NXT?
A

They'll receive a confirmation request.

QHow do I send NXT to a friend?
A

Select the friend, choose Send, enter amount, and confirm.

QHow do I request NXT from a friend?
A

Select the friend, choose Request, and submit.

QHow long do friend transfers take?
A

They are instant.

QCan I cancel a transfer to a friend?
A

No, transfers cannot be reversed.

QWhat should I do if I sent NXT to the wrong friend?
A

Ask the recipient to send it back.

QWhy didn't my friend receive the transfer?
A

Ensure they accepted your friend request.

QWhy didn't my friend receive my request?
A

They may not have notifications enabled.

QCan I remove a friend from my contacts?
A

Yes, By Swiping to the right on the friend contact in NXT.

QCan I resend an invitation?
A

Yes, you can send another invite.

QCan I send NXT to multiple friends at once?
A

Currently, transfers are done one friend at a time.

QIs sending NXT to friends free?
A

Yes, friend transfers are free.

QHow do I view my transaction history?
A

Tap Transaction History on the dashboard.

QCan I filter transactions by date?
A

Yes, by day, week, month, or full history.

QHow do I download my account statement?
A

Go to Settings and select Download Statements.

QHow far back can I download statements?
A

You can download statements for the current or past 3 months.

QWhy is my statement missing a transaction?
A

The transaction may still be processing.

QCan I use my statement for official purposes?
A

Yes, it can be used as a transaction record.

QHow do I change my password?
A

Go to Settings and select Change Password.

QHow do I contact NXT support?
A

Use the Support option in Settings.

QHow do I chat with support on WhatsApp?
A

Tap Help Center to start a WhatsApp chat.

QWhat should I do if the app crashes during a transaction?
A

Reopen the app and check your transaction history.

QWhat happens if I lose internet while making a payment?
A

The transaction will either complete or fail safely.

QIs NXT available in my country?
A

Availability depends on supported providers in your region.

QAre my transactions secure on NXT?
A

Yes, NXT uses secure validations and blockchain technology.

QWhat should I do if I suspect fraud or a scam?
A

Contact NXT support immediately.

QHow do I close my NXT account?
A

Contact NXT support for account closure assistance.